Job Vacancy: Out of Hours Call Handler
Last updated: 12.07pm, Thursday 6th August 2026
Join SOLIS Group
SOLIS Group is an innovative Facilities Management company providing reactive maintenance services across the UK. We are looking for a professional and customer focused Out of Hours Call Handler to join our growing team.
This is a fast-paced role where you'll be the first point of contact for emergency maintenance calls, ensuring customers receive a prompt and professional service outside normal business hours.
Key Responsibilities
• Answer and manage emergency maintenance calls.
• Log reactive jobs accurately using our CAFM system.
• Assess the priority of incidents and dispatch the appropriate engineer.
• Keep clients updated on engineer attendance and job progress.
• Escalate urgent or critical issues in line with company procedures.
• Complete detailed handovers for the daytime operations team.
• Maintain accurate records while meeting client service level agreements.
About You
We're looking for someone who has:
• Excellent communication and customer service skills.
• A calm and professional approach under pressure.
• Strong organisational and IT skills with excellent attention to detail.
• The ability to work independently and make informed decisions.
• Flexibility to work evenings, nights, weekends and public holidays.
Desirable
• Previous call centre or helpdesk experience.
• Experience within Facilities Management, Maintenance or Building Services.
• Knowledge of CAFM systems.
What We Offer
• Competitive salary
• 28 days holiday
• Workplace pension
• Full training and ongoing support.
• Career development opportunities within a growing business.
• A supportive and friendly team environment.
• The opportunity to join an ambitious, technology-led Facilities Management company.
If you're organised, customer-focused and thrive in a fast-paced environment, we'd love to hear from you.
Apply today and become part of the SOLIS Group team.