Energy Billing Unit Installation Programme

About Queens Cross Housing Association

Queens Cross Housing Association is a leading Glasgow social housing provider managing a large residential portfolio. The organisation is focused on improving sustainability, energy efficiency and resident wellbeing through modern housing solutions and smart technology adoption.

The Challenge

SOLIS Group was appointed to deliver a programme to install 511 Energy Billing Units (EBUs) across occupied homes.

The project aimed to improve energy monitoring, billing accuracy and resident visibility of consumption. Key challenges included:

• Coordinating access across 511 occupied properties
• Minimising disruption to residents
• Integrating EBUs with existing HIUs and heating systems
• Maintaining strict health & safety standards
• Delivering consistent communication and scheduling at scale

The SOLIS Solution

SOLIS delivered a fully managed end-to-end service, covering planning, resident engagement, installation, commissioning and handover.

A key feature was the SOLIS 24/7 Help Desk, acting as a single point of contact for residents and the client. It managed:

• Appointment scheduling
• Resident enquiries
• Engineer coordination
• Issue tracking and resolution

This was supported by the SOLIS CAFM platform, providing real-time visibility of progress, asset data, quality checks and completion status across all 511 properties.

Installation Works

• Installation of 511 EBUs
• Commissioning and system testing
• Integration with HIUs and communal heating systems
• Resident demonstrations and guidance
• Digital asset capture via CAFM
• Quality assurance inspections
• Live reporting and progress tracking

Our Approach

The programme was delivered through a combination of engineering expertise, proactive communication and digital project control:

• Dedicated Project Manager
• 24/7 Help Desk support
• Resident liaison and scheduling
• Qualified M&E engineers
• Real-time CAFM tracking
• Health & safety compliance
• Flexible resident appointment management
• Regular client reporting

The Results

Queens Cross Housing Association now benefits from:

• Improved billing accuracy
• Better control of communal heating costs
• Enhanced energy reporting and transparency
• Accurate digital asset records
• Improved operational efficiency
• Real-time project visibility and compliance data
• Ongoing support via the SOLIS 24/7 Help Desk

Why SOLIS Group?

SOLIS Group combines engineering capability, smart technology and customer-focused delivery to manage complex housing infrastructure programmes.

The successful delivery of 511 EBU installations in occupied homes demonstrates SOLIS’ ability to deliver large-scale, resident-sensitive projects with minimal disruption, full transparency and measurable long-term benefits.