Operations Manager

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Last updated: 4.41pm, Friday 30th January 2026 by Web Administrator

As part of our continued growth, SOLIS Group is seeking an experienced Operations Manager to join our team. The Operations Manager is responsible for the effective delivery of Facilities Management (FM) services across a portfolio of contracts, ensuring operational excellence, statutory compliance, health and safety adherence, and high levels of client satisfaction. The role provides leadership to operational teams, drives continuous improvement, and ensures services are delivered in line with contractual, commercial and regulatory requirements.

Job Title: Operations Manager

Location: Glasgow

Employment Type: 40 hours Full-time

Salary: Competitive

Key Responsibilities

  • Oversee the day-to-day delivery of hard and/or soft FM services across assigned contracts or regions.
  • Ensure all services are delivered in accordance with agreed service levels, KPIs and contractual obligations.
  • Provide operational leadership to Head of Helpdesk and site teams, ensuring consistency and best practice.
  • Act as the senior operational point of contact for clients, building strong and collaborative working relationships.
  • Manage operational budgets, controlling costs while maintaining service quality.
  • Review contract financial performance, including profit and loss, variations and lifecycle planning.
  • Support the preparation of forecasts and operational reports for senior management.
  • Identify opportunities for efficiency savings and value engineering.
  • Lead, motivate and develop operational teams to achieve high performance.
  • Ensure appropriate staffing levels, competencies and training are in place.
  • Carry out performance reviews and manage underperformance in line with company procedures.
  • Maintain regular communication with clients, attending review meetings and resolving issues proactively.
  • Manage escalations effectively, ensuring timely resolution and minimal impact on service delivery.
  • Support mobilisation of new contracts and demobilisation where required.
  • Drive service improvement initiatives, using performance data and client feedback.
  • Share best practice across contracts and teams.
  • Support innovation, digital systems and process improvements within FM operations.

Key Skills & Experience

  • Proven experience in an Operations Manager or senior operational role within Facilities Management.
  • Strong knowledge of hard FM, soft FM or integrated FM services.
  • Sound understanding of health and safety legislation and compliance requirements.
  • Experience managing multi-site contracts and diverse teams.
  • Strong commercial awareness with experience managing budgets and financial performance.
  • Excellent leadership, communication and stakeholder management skills.
  • Ability to manage priorities, make decisions and remain calm under pressure.

The Successful Applicant:

This is an excellent opportunity to join a well-established business delivering real change to ensure we remain at the forefront of our niche. You'll be involved in many projects, so the ability to adapt quickly and remain organised will help you thrive in this role. You'll enjoy a long-term career with ample opportunities for personal growth and learning new skills.

Why join SOLIS Group:

  • 28 days annual leave increasing to 33 days
  • Workplace pension
  • Private Health Insurance
  • Gym membership
  • Birthdays off
  • Duvet Day
  • Training and development opportunities
  • Social team-building events

 

 

 

 

 

 

 

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